PRODUCTS
As an authorized stocking distributor, we will bring to your practice the latest products and technologies available in the industry. OrtoPed is a One-Stop-Shop! And because we are located near the airport, we can provide fast, cost-effective shipping.
Terms of Sale and Policies — OrtoPed Inc.
How to Order:
- Orders can be placed by telephone, fax, or email.
- Please use part numbers or item descriptions on all orders to ensure accuracy.
- Include desired method of shipment on all orders, as well as the required delivery date.
New Accounts:
- Initial orders will be shipped prepaid by credit card only until credit terms have been established.
- Customer credit accounts will be processed upon receipt and approval of complete credit application. Please note that it will take approximately seven (7) days to process your application.
Payment Terms:
- Net thirty (30) days from date of invoice.
- 1% discount on accounts paid within ten (10) days of date of invoice.
- Visa and MasterCard payments accepted and will be charged on the date of shipment.
Prices:
- All prices are quoted in Canadian dollars, F.O.B. Montréal, Quebec, Canada.
- Prices are subject to changes without notice. Please refer to our price list.
- These prices do not include any applicable sales taxes or duties.
- Shipments will be sent prepaid and freight charges will be added to the invoice.
- Standard freight charges do not include insurance.
Service Charges:
- All past due amounts are subject to a 1.5% per month service charge, with an effective annual rate of 18%.
Returns, Adjustments and Credits:
- Prior approval and a Return Authorization (RA) number must be obtained from the Inside Sales Department for any goods returned for credit.
- Merchandise returned for credit is subject to inspection and a minimum handling charge of 15% will apply.
- A copy of the Return Authorization (RA) form issued by the Inside Sales Department must be included with all returned goods.
- Goods returned without prior approval or without the Return Authorization (RA) form are subject to refusal and will be returned at the customer’s expense; if accepted, an additional 10% handling charge will apply.
- Freight charges for the original shipment remain the responsibility of the customer unless the error is due to an incorrectly shipped item.
- Please inspect all orders immediately upon receipt. Call the Inside Sales Department within five (5) business days in the event of errors or damage.
- Special orders or custom orders are specifically not returnable.
- Returns will not be accepted after thirty (30) days from date of invoice or in used condition.
- Returned products must be in their original packaging.
- Return Authorizations are valid for a maximum period of thirty (30) days from the date of issue.
Limited Warranty:
- Please refer to the warranty provisions of the original manufacturer of the relevant product.
- OrtoPed Inc. does not warrant or guarantee the products sold beyond the replacement or credit for defective goods.
For more information please contact us: