Privacy Policy

Updated : September 11, 2023

This privacy policy sets out how OrtoPed ULC collects, uses and disclosures your information that is collected when you use our Platform ( https://www.ortoped.ca ). We are committed to ensuring that your privacy is protected. By accessing or using the platform, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the platform.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Platform. The revised Policy will be effective immediately from when the revised Policy is posted on the Platform and your continued access or use of the Platform after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

What we collect

We collect/receive the following information when you provide it to us:

• Name
• Contact information, including e-mail address
• Information such as postal code and preferences
• Other data relevant to your purchases

Usage of data

We require the information collected to understand your needs and provide you with a better service, as well as for the following reasons:

• Order processing, support and internal record keeping.
• Creating user account
• Enforcing Terms & Conditions
• Processing payment
• Administration info
• Managing customer order
• Managing user accounts
• Customer support
• Marketing / promotional purposes
• Includes targeted ads when applicable
• To improve our products, services and experiences

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information the Platform collects while being used.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse traffic or lets you know when you visit a particular site. Cookies allow Web applications to respond to you as an individual. The Web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used on this Platform. This helps us analyse data about Web page traffic and improve the Platform in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better experience on our Platform, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of this Platform.

Links to other Web sites

Our Platform may contain links to other websites that are not operated by OrtoPed ULC. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on this Platform. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Modifying your browser settings to decline cookie requests
• As per Canada's Anti-Spam Law (CASL), using the unsubscribe (or subscribe) links on any marketing email received, or by emailing us at marketing@ortoped.ca

We will not sell or lease your personal information to third parties. We will only distribute your personal information with your permission or are required by law to do so. 

Grievance / Reconciliation

If you believe that any of the information we are holding on you is incorrect or incomplete, or have any queries or concerns about the processing of your information that is available with us, write to us at OrtoPed ULC, 373 McCaffrey, Saint-Laurent, Quebec, H4T 1Z7 or email us at marketing@ortoped.ca. We will address your issue in accordance with applicable law.